Grievances and Complaints What hospitals Should Know about CMS, TJC and DNV Standards

Tuesday, December 5, 2017
9:00 am11:00 am

This program will cover in detail the CMS requirements to help prevent the hospital from being found out of compliance with the grievance regulations.

This program will also discuss the Joint Commission standards on complaints and DNV Healthcare on grievances and how these cross walk to the CMS grievance interpretive guidelines. This is a must attend for any hospital. Staff should be aware and follow the hospital grievance and complaint policy. This program will cover what is now required to be documented in the medical record as well.

Note: Critical Access Hospitals (CAHs) have a separate set of hospital CoPs and there is no corresponding restraint standard and the only mention of restraints is in the swing bed section. However, CAHs are expected to have some system of grievance and complaint resolution. Therefore, many CAHs adopt most of the requirements.