Change Management and Quality Symposium

The Change Management and Quality Symposium will be held on April 20-21, 2023, at Younes Conference Center-South in Kearney, Nebraska.

This event is provided by NHA, in collaboration with AXIS and Age-Friendly Health Systems.

This two-day change management symposium features nationally recognized Hudson Master Coach and Professional Certified Coach Debra Gerardi. Learn how to effectively make change within your organization to support quality improvement efforts and enhance the care provided to elderly patients by spreading the 4 M’s framework across the care continuum.

Agenda

Day 1 - April 20

9:00 A.M. - 9:30 A.M. REGISTRATION

9:30 A.M. - 9:45 A.M WELCOME AND INTRODUCTIONS

9:45 A.M. - 4:00 P.M. COACHING FUNDAMENTALS FOR HEALTH PROFESSIONALS: PROMOTING ADAPTIVE RESPONSES TO CLINICAL CHANGE INITIATIVES

DEB GERARDI, RN MPH, JD - PCC

This program is designed for health professionals responsible for managing clinical change initiatives and delivery of health services across the care continuum. This experiential, one-day coaching skills workshop is designed to provide practice and application of a coach approach to support clinical behavior change that leads to improved quality outcomes.

Coaching refers to partnering in a thought-provoking and creative process that inspires people to maximize their personal and professional potential. Use of a coaching approach can foster critical thinking, self-agency, and personal resilience. Coaching is an effective method for facilitating adaptation to change including working with resistance, overwhelm and skepticism.

In this workshop, the healthcare team will learn the coaching core competencies, practice coaching skills, and identify strategies for integrating a ‘coach approach’ into current change initiatives in the healthcare setting. Clinicians and leaders will work with their own habits in order to help others move through change. In addition, participants will learn the Bridges Transition Model for working with adaptive behaviors following clinical change implementation.

OBJECTIVES:

At the end of this workshop, participants will be able to:

• Describe how coaching differs from mentoring, directing, advising, counseling and teaching as a means of supporting behavior change in the healthcare setting. • Describe the Bridges Transition model and how coaching can help people move along the continuum.

• Identify opportunities for initiating coaching conversations to support the development of self-awareness, critical thinking, and self-agency to improve patient and family communication.

• Practice coaching skills including sensing and noticing, presence, layered listening, the use of powerful questions; and helping others move from insight to action.

• Describe habits that can get in the way of using a coach approach in your clinical and/ or leadership role.

• Describe the GROW spot coaching model.

12:00 P.M. - 1:00 P.M.        LUNCH

4:00 P.M. - 6:00 P.M.         RECOGNITION SOCIAL

Day 2 - April 21

8:30 A.M. - 8 :45 A.M WELCOME AND INTRODUCTIONS

8:45 A.M. - 9:45 A.M. ANNUAL WELLNESS VISITS

Heidi Lauenstein, BSN, RN - Bryan Health

This session will focus on the structure, benefits, and potential revenue of effective Medicare Annual Wellness Visits. Specifically, speakers will discuss key components of an effective AWV and how they can drive continuity and connected primary care for Medicare patients through effective implementation of this work.

OBJECTIVES:

Following this session, attendees will be able to:

• Discuss the structure, benefits and potential revenue of effective Medicare Annual Wellness Visits.

• Explain how an effective annual wellness visit can drive continuity and connected primary care for Medicare patients.

9:45 A.M. - 10:45 A.M. ADVANCE CARE PLANNING AND END-OF-LIFE DISCUSSIONS

Heidi Lauenstein, BSN, RN - Bryan Health

This session will focus on ton the structure and billing of Advanced Care Planning, including components, documentation and billing. Speakers will discuss best practices for implementing ACP in primary care and the benefits of using this service to drive healthy end-of-life planning.

OBJECTIVES:

Following this session, attendees will:

• Outline the structure and billing of Advance Care Planning, including documentation and billing.

• Explore the best practices for implementing Advanced Care Planning in primary care.

• Recommend the benefits of using Advanced Care Planning to drive healthy end-of-life planning.

11:00 A.M. - 11:45 A.M. SAFETY AT HOME: SAFE TRANSITIONS FROM HOSPITAL TO HOME

Emily Barr, OTD, MBA, OTR/L, BCG -UNMC

This session will focus on tools and tactics to ensure for safe mobility of the older adult while in hospital and also when transitioning to another level of care. The speaker will discuss ways to engage the patient in the work to create shared goals and successes.

OBJECTIVES: Following this session, attendees will:

• Describe the tools and tactics to ensure for safe mobility of the older adult while in the hospital or transitioning to another level of care.

• Recognize ways to engage the patient in their work to create shared goals and successes.