Join us on a journey from a traditional, decentralized revenue cycle operation (Patient Access, Charge Capture, Coding and Health Information Management, Billing and Collections) to an innovative, enterprise (Shared Services) model. Learn how Sutter Health used the levers of people, systems/processes, and technology to design and implement the next generation of revenue cycle operation, resulting in increased efficiency, collections, and collaboration while decreasing cost.

Data and examples will be used to tell the story of the how-to, challenges, successes, setbacks, and ultimate success of the most rapid transformation in the over 100 year history of Sutter Health. Vignettes of interviews with senior leaders, clients and customers will provide real-world context and strategies for application.