In order to integrate the use of e-mailing and texting into patient communications, it is essential to perform the proper steps in an information security compliance process to evaluate and address the risks of using the technology. This session will describe the information security compliance process, how it works, and how it can help you decide how to integrate e-mailing and texting into your organization in a compliant way.

Mr. Sheldon-Dean will also discuss the requirements, the risks, and the issues of the increasing use of e-mailing and texting for patient and provider communications and provide a road map for how to use them safely and effectively, to increase the quality of health care and patient satisfaction. In addition, he will discuss how to be prepared for the eventuality that there is a breach, so that compliance can be assured.