This course will actually two individual programs on emergency and outpatient services. During the first hour, Sue Dill Calloway will discuss staffing requirements, provision of services both on and off‐campus, EMTALA, required policies and procedures, training requirements, medical director requirement, and compliance with standards of care. She will also discuss the requirements for restraint and seclusion, grievances, and protocols. During the second hour, our presenter will cover some proposed changes to the outpatient section, which are published in the Hospital Improvement Act. These changes would include how a final diagnosis should be documented in all outpatient records within 7 days, and how the hospital will be required to have a policy and designate in which outpatient departments will require a RN. There are additional changes that will be explained.