We are the patients and caregivers. At various times in each of our lives, we find ourselves caring for or being cared for. Each year, there are over 1.2 billion healthcare visits in the United States supported by a healthcare workforce of 12 million healthcare leaders, staff, and providers. Each one of those encounters is an opportunity to build trust, confidence, and resilience.

This webinar will focus on three strategies to create a highly reliable patient experience based on the emerging bodies of research that demonstrate the connections between workforce engagement, culture, quality, and patient experience. These strategies will provide you with inspiration, tools, and processes for a consistent reliable patient experience across your continuum of care. Applying these strategies to improve culture, communication and process will not only impact your HCAHPS results, but engage and activate your current workforce to create a cohesive environment benefiting all those touched by your care.