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When Good Isn’t Good Enough: How Unconscious Bias Harms Patients During the COVID-19 Pandemic, Despite Our Good Intentions

Thursday, August 20, 2020
11:00 am12:00 pm

The outcomes of unconscious bias can be seen across all industries. But in healthcare,
mitigating unconscious bias is of particular importance. Evidence-based impacts of
unconscious bias on safety, quality and mortality show that we are unintentionally
putting our patients at risk. Cross-cultural competency is a “must have” skill as
we define what it means to address, support and manage the ever-changing U.S.
population, particularly as the world faces the effects of COVID-19. In this session,
you will learn about practical actions that can be taken to reduce the effects of
unconscious bias in health care operations.